General terms and conditions of sale

Please read these terms and conditions of sale carefully before using this site. By connecting to this site, you accept these terms and conditions without reservation.

Article 1: Scope of application

These general conditions of sale apply to all orders received by and are valid at the time the order is placed. The present general conditions of sale may be modified at any time without prior notice.

Article 2: Availability of items

Our products are offered while stocks last. If the product you order is only available with a delay and within a maximum of 30 days from receipt of the order by our services, we undertake to inform you immediately of the additional delivery time. If it takes an abnormally long time or is impossible to restock the product, we undertake to replace the item ordered with an item offering the same performance and whose value is equal to or greater than that of the original product. If we are unable to provide you with a replacement item, we will cancel your order and the amount of your purchase paid at the time of ordering will be credited to your account or refunded in the form of a credit note if you so wish. If you have any questions about cancellations or exchanges, you can contact our customer service department using our contact form.

Article 3: Orders

Orders can be placed in the following ways: By Internet: All orders placed by Internet are confirmed by by e-mail if the customer has provided his/her e-mail address. For better tracking, we recommend that you leave your e-mail address when placing your orders. Once the order has been placed and payment validated, it is no longer possible to modify the order (content and/or delivery address). As an exception, the customer must contact customer service to make this change via our contact form. In the event that shipment has already taken place or is in progress, will not be able to respond favourably to this modification.

Article 4: Prices

Prices are shown on our site in the currency of the language selected by the user, inclusive of all taxes. Items are invoiced at the rate of VAT in force at the time the order is placed.we cover part of the costs of preparing, packing and dispatching your parcel; this is why we simply ask you to make a flat-rate contribution to the delivery costs, which is mentioned on the order form. This flat-rate contribution does not take into account any customs charges that may be applied according to the legislation in force in your country; these customs charges will be payable by the Customer. The prices indicated may be changed at any time without prior notice. However, items will be invoiced on the basis in force when the order is registered.

In the event of an order to a country other than mainland France, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) may be payable. These duties are the exclusive responsibility of the customer and are the customer's sole responsibility both in terms of declarations and payment to the relevant authorities. The products remain the property of until full payment of the price, whatever the delivery date of the product. However, as soon as the products are received, the responsibility for the risk is transferred to you; as soon as you receive the products, it is your responsibility to ensure that they are well preserved. Promotional offers and/or sales published on the website cannot be combined with any discount codes that may have been provided to the Customer. A discount code is added to the shopping basket before the order is paid for. If the Customer fails to add the discount code before paying for the order, no refund will be made.

Article 5: Payment

Payment for your purchases made on our Internet site is made when the order is placed by bank card from the CB, E-CARTEBLEUE, Maestro, Bancontact Mistercash, MasterCard, Visa, Visa Electron networks. The amount of orders paid by bank card is collected on the day the order is dispatched (only products delivered are invoiced). In the case of multi-item orders, reserves the right to dispatch the ordered products in instalments. In this case, the delivery costs are only invoiced once and the total amount of the orders is collected on the day of dispatch of the first article.Contrary to popular belief, it is safer to transmit your bank card number over the Internet than by telephone or in a shop! kuksa. shop uses the SSL (Secure Socket Layers) system: all data relating to your orders (including your name, address, credit card number and control number) is encrypted so that the information you give us is protected during transmission to our order processing centre. It never travels unencrypted on the Internet. The small padlock icon at the bottom of your browser window confirms that secure mode has been activated.

Article 6: Delivery

6.1. Items are delivered to the delivery address indicated at the time of ordering within a maximum of 30 days (although most orders in mainland France are delivered within 48 to 72 hours). In order to optimise delivery, we advise you to indicate an address at which your order can be received during working hours.

6.2. For deliveries outside mainland France, the items ordered are imported into the country of destination by and under the responsibility of the customer. It is the Customer's responsibility to obtain the necessary information from the local authorities concerned and to ensure that the formalities specific to the import of these items into the country of destination are scrupulously complied with. Any customs duties or local taxes are the sole responsibility of the customer.

6.3. In the event of a dispute on delivery (damaged package, already opened, etc.) any claim must be sent within 48 hours to the company, in addition to any reservations made to the carrier under the legal conditions. From then on, and subject to verification of the accuracy of your reservations, you will be able to benefit from the exchange or reimbursement conditions provided for in article 7 below.

6.4. shall not be held responsible in the event of an address entry error on the part of the customer, including any consequences resulting therefrom (impossibility of delivery, delay in delivery, return of the parcel). The customer concerned by the case described may contact customer service via the contact form. The customer service will then be able to offer the customer two solutions:- either to pay the delivery costs again with a view to re-sending the order after rectification and validation of the address;- or reimbursement of the amount inclusive of all taxes for the entire order excluding delivery costs, as soon as the order is returned to our premises. These solutions could also be considered in the case of a return of the parcel related to an overtaking of the delivery time in the post office. Under no circumstances will be able to bear the cost of an address entry error made by the customer, and will not proceed with any re-shipment free of charge.

Article 7: Returns possible within 14 days

If you are not entirely satisfied with the product you have purchased, you have a period of 14 days from receipt of your product to exercise your right of withdrawal by informing of your decision by sending the withdrawal form. You must then return the product to us (unused), without penalty except for the cost of return, exclusively by post, at the latest within 14 days following communication of your decision to withdraw, in its original packaging. undertakes to reimburse you for all payments received from you, including delivery costs (except additional costs resulting from the choice of a more expensive delivery method than the standard method proposed by us) without undue delay and within 14 days of notification of your right of withdrawal. may defer reimbursement until recovery of the goods or receipt of proof of their return, the date retained being the first of the two to occur. Cash on delivery returns are not accepted.

This right of retraction is not valid in the cases referred to in L 121 21 28 of the Consumer Code, products which have been unsealed by the consumer after delivery and which therefore cannot be returned for reasons of hygiene or health protection are excluded from the right of retraction. Independently of the commercial guarantee, remains bound by the legal guarantee of conformity mentioned in articles L. 211-4 to L. 211-13 of the consumer code and that relating to defects in the item sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code.

Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold that render it unfit for the purpose for which it was intended or that impair that purpose to such an extent that the buyer would not have purchased it or would only have paid a lower price for it if he had known about them".

Article 1648-1 of the French Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect".

Article L.211-4 of the French Consumer Code: "The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made his responsibility by the contract or carried out under his responsibility". . Article L.211-5 of the French Consumer Code: "To conform to the contract, the goods must :

  1. Be fit for the use ordinarily expected of similar goods and, where applicable :
  • correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model
  • have the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling
  1. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter".
  • Article L.211-12 of the French Consumer Code: "Any action resulting from a lack of conformity must be brought within two years of delivery of the goods".

No returns, exchanges or refunds will be given for products that have sold out.

Article 8: Personal or private information treats all information concerning its customers with the strictest confidentiality and does not store any bank details.

Article 9 : Exclusion de responsabilité

The titles or names and the images of the articles presented in the databases of the site have been entered according to information communicated by the publishers or suppliers. is not responsible for the content of the works and cannot be held liable to the customer. The articles offered comply with current French legislation. declines all responsibility if the article delivered does not comply with the legislation of the country of delivery. The responsibility of is not engaged in case of non-execution of the contract due to a shortage of stock or an unavailability of the products, in case of total or partial strike of the forwarding services, in case of force majeure, flood, fire etc. Except in the case where it would have been duly informed of the existence of illicit content within the meaning of the legislation in force, and would not have acted promptly to remove it, cannot be held responsible for the content of Internet sites to which hypertext links may refer. declines all responsibility in the case of abnormal use of the products ordered. To this end, you will find all the warnings and precautions to be taken when using your product on the labelling and/or any explanatory leaflet enclosed with the product. We recommend that you strictly observe these precautions, and in particular the use-by date on the product and storage precautions. In addition, in order to benefit from the optimal action of your product, scrupulously follow the manufacturer's instructions. In the event of any undesirable effects, stop using the product, keep it for possible investigation, consult a health professional if necessary and report the effect via our contact form.

Article 10: Intellectual property

10.1 - All texts, comments, works, illustrations, works and images reproduced or represented on the products and sites of are strictly reserved under copyright law as well as under intellectual property law and for the whole world. In this respect and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, even more restrictive provisions of the intellectual property code. Any total or partial reproduction or representation of products and sites or of all or part of the elements found on said products and sites is strictly forbidden.

10.2 - The company names, trademarks and distinctive signs reproduced on products and sites are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly forbidden and must be subject to prior written authorisation from the brand owner.

10.3 - Infringement of the rights of exposes its author to the penalties provided for both by the Intellectual Property Code, particularly with regard to copyright infringement (article L. 335-1 et seq.), trademark rights (article L. 716-1 et seq.) and by the Civil Code with regard to civil liability (article 9, articles 1382 et seq.).

Article 11: Disputes - Law applicable to relations with the customer

In the event of a dispute, the customer may file a complaint with the Customer Service Department in order to seek an amicable solution. Failing amicable agreement between the Parties, disputes are governed exclusively by French law.

Article 12: Customer acceptance

By clicking on the "Validate" button - Order with obligation of payment, the Customer declares to accept the order and the entirety of these general conditions of sale. The data recorded by may constitute proof of all operations and financial transactions carried out by the Customer.


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