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Find the most frequently asked questions. And if you don't find an answer, ask us!

Why did my credit card payment fail?

When you make a payment on our site, it is secured by 3D SECURE technology. With this technology, when you pay, your bank can send you by SMS or via a notification a code to enter. If you do not receive it, your payment will fail. You must then contact your bank.

If you did receive a validation code from your bank and the payment still failed, please contact your bank.