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Find the most frequently asked questions. And if you don't find an answer, ask us!

My package is waiting at customs, what should I do?

For countries outside the European Union, customs fees may apply. They are at your charge and are required by the customs office of the country when your package is delivered.
You will receive an e-mail or a text message informing you that your package has been blocked by customs. In addition, we will inform you by e-mail.
If you do not have the necessary information to contact customs, we can send it to you.