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Find the most frequently asked questions. And if you don't find an answer, ask us!

I will not be at home at the time of delivery, how do I get my package back?

All our parcels must be delivered by hand to the recipient against a signature. This means that if you are not present to receive your package, the deliveryman will come back to your home. If during his second visit you are still not present, your package will be deposited in the nearest post office or in a point of withdrawal packages.

You will be notified by email or SMS.