Find the most frequently asked questions. And if you don't find an answer, ask us!
When adding your shipping information, enter your full name. Avoid entering only part of your first or last name, such as A. Dupont instead of Adelin…
Published on 4 September 2022 Written by Anne-Laure Compain
Yes, your order is protected in a double-layered cardboard box by wood crimp. The wood crimp prevents any shock or movement inside the package.
Published on 4 September 2022 Written by Anne-Laure Compain
The delivery time will depend on the destination, as well as the price. Here is a table summarizing the delivery times and rates depending on the des…
Published on 4 September 2022 Written by Anne-Laure Compain
Once your package is ready and dropped off at the carrier, you receive an email with a tracking number. You can then follow the delivery steps on thi…
Published on 4 September 2022 Written by Anne-Laure Compain
If you want to change your delivery address, you must inform us by email at hello@kuksa.shop. You must do this within 12 hours after placing your ord…
Published on 4 September 2022 Written by Anne-Laure Compain
For countries outside the European Union, customs fees may apply. They are at your charge and are required by the customs office of the country when …
Published on 4 September 2022 Written by Anne-Laure Compain
For any concerns with your delivery (unavailable tracking, late delivery, pending delivery ..), you can contact us at the email address hello@kuksa.s…
Published on 4 September 2022 Written by Anne-Laure Compain
All our parcels must be delivered by hand to the recipient against a signature. This means that if you are not present to receive your package, the d…
Published on 4 September 2022 Written by Anne-Laure Compain
Ask us your question directly on our contact page by clicking here. You can also send us an email at hello@kuksa.shop. đź“©
