Hello! 👋 How can we help?

Find the most frequently asked questions. And if you don't find an answer, ask us!

Questions about Delivery

How to ensure a safe delivery?

When adding your shipping information, enter your full name. Avoid entering only part of your first or last name, such as A. Dupont instead of Adelin…

Published on 4 September 2022 Written by Anne-Laure Compain

Is my order well protected for transport?

Yes, your order is protected in a double-layered cardboard box by wood crimp. The wood crimp prevents any shock or movement inside the package.

Published on 4 September 2022 Written by Anne-Laure Compain

Delivery times, prices and countries

The delivery time will depend on the destination, as well as the price. Here is a table summarizing the delivery times and rates depending on the des…

Published on 4 September 2022 Written by Anne-Laure Compain

How do I track my package?

Once your package is ready and dropped off at the carrier, you receive an email with a tracking number. You can then follow the delivery steps on thi…

Published on 4 September 2022 Written by Anne-Laure Compain

I want to change my delivery address, what do I do?

If you want to change your delivery address, you must inform us by email at hello@kuksa.shop. You must do this within 12 hours after placing your ord…

Published on 4 September 2022 Written by Anne-Laure Compain

My package is waiting at customs, what should I do?

For countries outside the European Union, customs fees may apply. They are at your charge and are required by the customs office of the country when …

Published on 4 September 2022 Written by Anne-Laure Compain

I have a problem with my delivery, what can I do?

For any concerns with your delivery (unavailable tracking, late delivery, pending delivery ..), you can contact us at the email address hello@kuksa.s…

Published on 4 September 2022 Written by Anne-Laure Compain

I will not be at home at the time of delivery, how do I get my package back?

All our parcels must be delivered by hand to the recipient against a signature. This means that if you are not present to receive your package, the d…

Published on 4 September 2022 Written by Anne-Laure Compain

Can't find the answer to your question?

Ask us your question directly on our contact page by clicking here. You can also send us an email at hello@kuksa.shop. 📩