All you have to know about our delivery and our products return.
💡 Psst : If you don't find this email, just have a look at your email spam !
If your order is in the hands of our carrier, contact him directly, he will be the best person to answer you. If he does not have the answer to your question, contact our customer service team.
💡 Psst : To avoid wasting time, remember to bring all the information about your package, including the claim number with the carrier.
Don't panic, it may happen that your package is stuck at the carrier.
In these cases, we invite you to contact them directly!
According to the legislation in force in your country, the customs will contact you so that you pay the customs clearance fees and that you recover your package. You will be responsible for these fees. Kuksa Shop is not responsible for the actions of the customs authorities.
If you have chosen home delivery but you are not at home at the time of delivery, don't worry, the deliveryman will leave your order in your mailbox. If this is not possible, he will take your package to the nearest post office. Don't worry, you will of course be notified. Your package is in good hands.
Anyone can change their mind... if this is your case and you wish to return your products, you have 14 days to do so upon receipt, provided you do not open or use the products. Please note that you are responsible for the return shipping costs. To change your mind, you must write to our customer service who will give you the return address and all the details.